03 / Transformation & professional services
Digital transformation & customer experience
Digital strategy, process redesign, customer-journey measurement and enterprise applications that make services faster and measurable.
Why it matters
Digitizing a form is not transformation. Jadara works from the service and the journey outward: mapping customer and beneficiary journeys, defining experience KPIs, redesigning processes and policies, and then delivering the applications and integrations that make the new service real, including low-code platforms where speed matters. Voice-of-customer programs, focus groups and mystery shopping keep the measurement honest.
What you get
Outcomes that outlast the engagement.
Mapped journeys and personas with pain points and improvement opportunities
An experience KPI framework (NPS, CSAT, CES, complaint and turnaround metrics) with owners and baselines
Redesigned processes, policies and communication across channels
Enterprise applications, portals and integrations delivered in agile increments
Scope of work
Clear scope. Connected work.
Strategy & design
- Digital strategy and process blueprint
- Customer-journey mapping and personas
- Business process re-engineering
Measurement
- Customer experience KPI cards and dashboards
- Voice of customer, surveys, focus groups and mystery shopping
- Customer experience frameworks, policies and governance
Delivery
- Enterprise application and portal development
- Low-code and no-code platforms
- Systems integration and UI/UX design
Scope, deliverables and acceptance criteria are defined for each engagement.
How we work
From the first session to the final handover.
Understand
We review existing reports and surveys, run stakeholder workshops and map the current state of the journeys.
Design
We define KPIs, baselines and targets, and redesign processes, communications and policies.
Deliver
We build applications and integrations in agile increments that can be tested in the real working environment.
Measure
We measure the experience across channels on a regular cycle, analyze gaps and feed continuous improvement.
Common questions
A little more clarity.
Do you build the software too?
Yes; from enterprise applications and portals to integrations and low-code platforms, with teams that combine analysis, development and testing.
How do you measure experience?
With a card per KPI that defines meaning, owner, measurement method and target group, and with periodic measurement through surveys, focus groups and mystery shopping.
Low-code or custom development?
Low-code suits changing processes and speed; custom development suits complex dependencies. We compare full lifecycle cost before choosing.
Connected capabilities
All capabilities
Enterprise & technology consulting
Business and IT strategy, enterprise architecture, PMO and targeted assessments that give leadership a clear direction before major investment.
Business intelligence & advanced analytics
KPI frameworks, dashboards, self-service analytics and predictive models that turn governed data into decisions.
AI & intelligent automation
Use-case discovery, machine learning, intelligent automation and AI governance, delivered on data the organization already trusts.
Illustrative photographs
START A CONVERSATION
Tell us about your initiative.
A data office to establish, an index cycle to prepare for, a platform to deliver, a program to rescue. Share the context and we will come back with the right team and a scoped proposal.
Discuss a projectOpens an email to our team. Proposals and RFP responses are prepared in Arabic and English.
HEADQUARTERS
7076 ALSAHBA 4431Riyadh, Saudi Arabia
What helps us respond precisely
- The initiative or challenge to address
- The systems and data sources involved
- The regulatory requirements or measurement cycle in view
- The timeline and the stakeholders