03 / Transformation & professional services
Implementation, support & knowledge transfer
Platform implementation, Informatica licensing through an accredited partnership, tiered support with service levels, and a knowledge-transfer model that leaves your team in charge.
Why it matters
Delivery does not end at go-live. Jadara implements and integrates enterprise data platforms, supports their operation under defined service levels, supplies Informatica licenses through an accredited partnership, and remediates vulnerabilities within agreed windows. Every engagement carries a knowledge-transfer plan with role-based training, side-by-side execution and competency sign-off, so that the organization can run the platform independently.
What you get
Outcomes that outlast the engagement.
Platforms installed, hardened, integrated and accepted through staged testing
Support with severity-based response and resolution targets, in Arabic and English
Patching and vulnerability remediation within agreed windows
Certified internal owners for every platform function
Scope of work
Clear scope. Connected work.
Implementation
- Installation, configuration and systems integration
- Testing (component, integration, user acceptance) and release management
- Hardening, single sign-on and role-based access
Support
- Level 1 to 3 support with vendor escalation
- Preventive maintenance and monitoring
- Service-level reporting and vulnerability remediation
Knowledge transfer
- Role-based training with workshops and hands-on labs
- Side-by-side execution and coaching
- Editable manuals, quick-reference cards and competency assessment
Scope, deliverables and acceptance criteria are defined for each engagement.
How we work
From the first session to the final handover.
Plan
We agree on scope, environments, acceptance criteria and the knowledge-transfer plan before the first installation.
Implement
We install, configure and integrate in stages, testing in a non-production environment before promoting to production.
Transfer
Your team observes, then executes with us, then leads while we review; every role ends with competency sign-off.
Operate
We support under the agreed service levels, review performance monthly and plan upgrades in the test environment first.
Common questions
A little more clarity.
What do your service levels look like?
Four severity levels with defined response and resolution targets, Arabic and English support channels, escalation up to the vendor and a monthly report. The exact values are fixed in each contract.
Can you supply licenses?
Yes; Informatica licenses are supplied through Jadara’s accredited partnership with vendor support; other platforms are implemented on the organization’s own licenses or through their vendors. We handle implementation, integration and support.
How do you make knowledge transfer stick?
With pre- and post-assessments, practical tasks on the organization’s data, a certified owner for every function, and runbooks for daily, monthly and quarterly operations.
Connected capabilities
All capabilities
Data platforms, integration & warehousing
Enterprise data warehouses, big data and data lake platforms, data integration and virtualization, built to feed analytics reliably.
Data governance & regulatory alignment
Ownership, policies, classification and privacy controls aligned with NDMO frameworks, the National Data Index and the Personal Data Protection Law.
Enterprise & technology consulting
Business and IT strategy, enterprise architecture, PMO and targeted assessments that give leadership a clear direction before major investment.
Illustrative photographs
START A CONVERSATION
Tell us about your initiative.
A data office to establish, an index cycle to prepare for, a platform to deliver, a program to rescue. Share the context and we will come back with the right team and a scoped proposal.
Discuss a projectOpens an email to our team. Proposals and RFP responses are prepared in Arabic and English.
HEADQUARTERS
7076 ALSAHBA 4431Riyadh, Saudi Arabia
What helps us respond precisely
- The initiative or challenge to address
- The systems and data sources involved
- The regulatory requirements or measurement cycle in view
- The timeline and the stakeholders